Contact Us
Questions, integration requests, or just want to talk recovery — we reply within one business day.
Talk to a human
Every message to this page and to support@swipeagain.com is read by the Swipe Again team — the same people who build the product. We reply within one business day, and usually much faster. If your question is about setup, the assistant in the corner of this page answers most integration and troubleshooting questions instantly, around the clock, and can hand you off to email with the conversation attached if it gets stuck.
What people contact us about
Setup and integrations. Connecting Stripe, Recharge, Chargebee, Recurly, Seal, Skio, Loop, Braintree or Paddle; turning off your platform's built-in retries so schedules never collide; pointing your cancel button at your deflection page. If a connection step doesn't match what you see in your platform, write to us — the guides improve every time someone does.
Billing and the guarantee. How the 14-day trial converts on day 15, how to switch between monthly and annual, and how the first-30-days guarantee works: recover $179 in your first 30 days — measured on total recovered revenue, as defined in Section 3 of our Terms — or your next month is free. Send billing questions from your account email and we'll verify against your recovery totals.
Partnerships. Agencies, platforms and integration partners write to partnerships@swipeagain.com. If you run subscription stores for clients, one connection conversation covers every store you manage.
Privacy and data. We never store card numbers and never sell data. The full detail is in our privacy policy; questions about your store's data go to the same support inbox.
Before you write
Most questions are already answered in the open: the FAQ covers how recovery works, which platforms are supported and what happens after your trial; How It Works walks the detect-retry-recover flow; and the product tour shows the dashboard your subscribers' recoveries land in. If your answer isn't there, that's useful for us to know too — ask anyway.
Response times
Support runs on email and the on-page assistant — no phone queue, no ticket black hole. One business day is the guarantee, and guarantee claims and connection problems jump the line. If a failed-payment backlog is aging while you wait on us, say so in the first line of your message and we'll treat it as urgent.