Chargebee Dunning That Recovers Failed Payments

Chargebee bills your subscribers. Swipe Again saves the ones whose payments fail.

Chargebee's built-in dunning retries on a fixed cadence with generic emails, then gives up. Swipe Again connects to your Chargebee site and runs decline-code-aware retries, branded email/SMS/voice follow-up, and secure card updates — starting with the last 90 days of failures you already have.

What Chargebee's built-in dunning can't do.

Chargebee is a billing platform, and its Smart Dunning is a billing feature: retries on a fixed cadence, templated emails, and then a subscription that cancels itself quietly. What it doesn't do is read the failure. A card declined for insufficient funds wants a retry timed to payday; a card declined because it expired wants a card-update link, not a retry; a card declined with a hard "do not retry" code wants the card replaced, full stop. Treating all three the same is how recoverable subscribers become churn statistics.

The second gap is reach. Native dunning is email-only, written in the platform's voice, and it stops at the retry limit whether or not the subscriber ever saw it. Nobody's business should lose a subscriber who wanted to pay — over a message that landed in a spam folder. Our dunning management guide lays out the full discipline; this page is how it runs specifically on Chargebee.

How Swipe Again runs Chargebee dunning.

Failures flow in live. Chargebee's payment-failed webhook streams every failed payment into Swipe Again the moment it happens, with its decline reason attached.

Retries follow the decline code. Each failure is routed by cause: soft declines get a retry schedule timed to when the money is likely to be there; expired and replaced cards get a secure, branded card-update flow instead of blind retries; hard declines stop wasting attempts. The code-by-code logic is the same one in our decline codes guide — it just runs on Chargebee's failures too. Retries collect on the Chargebee invoice itself, using the customer's saved payment method in Chargebee.

Follow-up sounds like you. Branded email on days 1, 3 and 7 — your name, your color, your voice — with SMS and voice available as opt-in channels. Every recovered dollar shows up in one dashboard, attributed to the attempt that won it.

Your backlog is worked, not written off. On connect, the last 90 days of failed Chargebee payments are pulled in automatically and put through the same sequences. The first recoveries usually come from failures that predate your signup.

Connect Chargebee in about two minutes.

01 — Paste your site name and API key. Swipe Again needs your Chargebee site name and an API key from your Chargebee account — paste both in. No code, no developer.

02 — Add the webhook. In Chargebee, go to Settings → Configure Webhooks, add the address the setup flow hands you, and select the payment-failed event — copy, paste, done.

03 — You’re live. Chargebee’s Smart Dunning can stay on: while it’s running, Swipe Again runs dunning and card updates and holds its invoice retries back so a card is never double-attempted, and every recovery is reported in one dashboard.

Then confirm Smart Recovery is on in your dashboard. Chargebee is one of nine platforms on the integrations page — the same recovery runs on all of them, and merchants with more than one stack see every dollar in one place. See how the same model runs on Recharge, or start with the full discipline in our dunning management guide.

One flat price. Both products.

Swipe Again is $179/month flat ($1,799/year) — Chargebee dunning, cancel deflection, all nine platforms, no percentage of recovered revenue and no per-seat math. Full detail on the pricing page.

The guarantee: Recover $179 in 30 days, guaranteed — or Swipe Again is free the next 30 days. Recovered revenue means every failed payment collected while Swipe Again is active, from any recovery source, as defined in Section 3 of our Terms. How we count: how Swipe Again counts recovered revenue

Three ways to chase a failed Chargebee payment.

Chargebee's Smart Dunning. Retries on a fixed cadence and templated emails, then the subscription cancels itself. It never reads the decline code, never asks for a new card, and never looks backward at the failures already sitting in your account. It is a billing feature, not a recovery system.

Percentage-of-recovery tools. Recovery apps that charge a share of every dollar they win back — outcome-based pricing, as their own FAQs describe it. The better they work, the more they cost, and the bill peaks in exactly the months your payment failures are worst.

Swipe Again. One flat $179/month, no percentage of recovered revenue, whether it recovers $200 or $20,000. Decline-code-aware retries collect on your Chargebee invoices, branded dunning and card-update pages work the failures a retry can't fix, and the last 90 days of failures are pulled in on connect — for the same flat price.

Card upfront · First charge day 15 · Cancel anytime

Questions, answered.

What software helps recover failed payments on Chargebee?

Swipe Again. It connects to your Chargebee site and runs the recovery: decline-code-aware retries that collect on the unpaid Chargebee invoice using the customer’s saved payment method, on a schedule set by why each payment failed, branded dunning emails on days 1, 3 and 7 with SMS follow-up, and a secure card-update page when the card — not the timing — is the problem. On connect it also pulls in your last 90 days of failed payments. One flat $179/month, no percentage of recovered revenue, with a 30-day guarantee: recover $179 in 30 days, or the next 30 days are free.

Will Swipe Again and Chargebee retry the same invoice twice?

No. While Chargebee’s Smart Dunning is running, Swipe Again runs dunning and card updates and holds its invoice retries back. When Swipe Again does collect, it collects once, on the invoice itself, and every recovery is reported in one dashboard.

What happens to failures from before I connected?

They're pulled in automatically — the last 90 days of failed payments get worked through the same retry and dunning sequences as new failures.

Do my subscribers see Swipe Again's name?

No. Dunning emails and card-update pages carry your name, your email address, and your brand color. Subscribers experience it as your store following up — because it is.